Category: Complaint letter


                                                                                                                                                   December 12, 2010

Dear Sir/Madam

I am writing to express my total dissapointment in your restorant and service, which are one of the worst I have ever experienced in my life. 

When I arrived at the “Foie de Mouton Pourri”, I specifically remember asking for a chicken roast and fruit salad, but what I received after a long waiting looked more like something out of “Indiana Jones and the Temple of Doom”. It was literally monkey brains. I was terrified beyond belief and still have nightmares.

When I told the waiter, that it was the wrong dish, he got angry and called me “A person who knows as much about cuisine, as a garbageman knows about art”. I was very shocked but kept my cool nerve.

When he finally brought the right dish, it was as cold as the North Pole. I truly had a hard time trying to cut through the meat. Because of this, I hope to receive a voucher for compensation and a personal apology from the waiter.

Yours sincirely

Urmas Salu

Dear Sir/Madam

I’m writing to you to express my deep dissatisfaction of the service in your restaurant.

Firstly there was a mix up in the orders, I ordered  pasta but I got chicken salad instead! When I told the waitress about this situation, she started blaming it on me and said that I did order the chicken salad. The arguing went on for minutes. After the argument, she agreed to check what went wrong and finally she brought me my pasta, but the food was cold.

I am very upset with the waitress and how she treated me. I would like to recieve a voucher of compensation.

Yours sincerely

Merle Paju

Dear Sir/Madam

I am writing to complain about the service I received at your restaurant on the 10th of December.

First of all the waiter brought me the wrong meal (I had ordered chicken curry, but they brought me fruit salad!) and when I informed him of this, he blamed me for not speaking clearly enough.

Lastly, after at least five minutes of arguing, he agreed to bring me the chicken curry I had ordered, but when he finally arrived with the right food it was cold!

Overall this experience was very unpleasant and I would like to receive a voucher for compensation and an apology from the waiter.

Yours sincerely
L. L. Klõšeiko

11 Dec 2010

Dear Sirs,

I am writing to you about my dissatisfaction concerning my recent visit to your restaurante.  Unfortunately,  there were several aspects of my experience there that I am discontented with.

In the first place, there was a mix up with the order. I was brought a different meal than I had ordered. When I spoke of my unsatisfaction, the waiter was very rude to me and blamed me for the misunderstanding. I found that highly inappropriate.

Secondly, when my food arrived, it was cold. I was not happy with it, but received no apologies for the delay or the condition of the meal.

Finally, having decided to leave, I found that I had been charged for both dishes!

Taking these points into account I believe I deserve an apology and a  voucher for compensation.

Yours faithfully,

Silvia Tänav

Dear Sir/Madam                                                                                           Dec 8 2010

I’m writing you to show my disappointment in your restaurant and service. Though your restaurant is pretty expensive and located in central town, it doesn’t give you any privileges of having a sloppier service. I’ve actually been to many restaurants in this town and your one I could say is the worst I’ve ever been.

At first when I ordered my pasta Margareta, I got french fries instead. And when I tried to explain this to the waitress, he started to blame me for not being precise in my order. This arguing took us couple of minutes and in the end he finally gave up and took the mistaken meal back to the kitchen. My “new” order arrived almost after 45 minutes and I didn’t hear any apologies about that. This wasn’t all, this dish was cold. For that moment I was so frustrated that I hadn’t had enough energy to pick up new concern and I eat up my food quietly. Finally they made me to pay for my unwanted dish too, which was like cherry on top of the cake.

So as non-satisfied and hurt client I would like to get an apology letter and insist you to pay compensation for my unwanted meal. Something must be also done towards your nonprofessional waitress.

Yours sincerely

Ingmar Bötker

08 Dec 2010

Dear Sir/Madam,

I am writing to express my disappointment with the services provided by your airline company the previous week.

Firstly, the  customer service agent caused me an inconvenience, which almost resulted in me missing the flight. He  refused to let me on the plane with a cabin luggage, size small suitcase, although the baggage fitted all the required measurements. The suitcase contained expensive electronic equipment, thus it was impossible to hand it in at the check-in. Moreover, I had flown an even smaller plane prior to the change to that particular plane and the luggage fitted perfectly at that aircraft.

Secondly, the manner of the agent was very rude and inappropriate to a trained customer service agent. He created a very uncomfortable situation with his vulgar behaviour which resulted in embarrassing me in front of my fellow passengers. To make matters worse the customer service agent eventually refused to give me  his name when asked. He only provided me with some sort of a code. As a result, my trip turned into a struggle rather than an enjoyable flight.

I  hope this matter will be resolved, thus I would now expect a letter of apology from your company.

Yours faithfully,
Rene Kukk