Tag Archive: Letter of Complaint


9 Dec 2010

Mr David Choi

Airport Security

171 Choi Hung Road

Hung Hom

Hong Kong

Dear Mr Choi,

I am writing to you because I have a complaint about your airport security.

A week ago me and my father returned from London. We were heading to Singapur. During the security check my father was stopped because he had a small suitcase, but the security guard said it was too big as a cabin luggage, although the plane that came from London was smaller than the plane going to Singapur. Desoite talking to the security guard for hours, my father still had to take out his expensive electronical equipment and but it into different bags Now that does not make sense, does it. I decided to ask the security guards name, but he didn’t even give it to me, instead he gave me a number.

So I would like to recive an explanation and a letter of apology.

Yours faithfully,

Siim Lukas

9 Dec 2010

Dear Sir/Madam,

I am writing to complain about the way I was treated by your employees at Riga airport. We had just landed  from a previous flight by a small airplane at Riga airport and when we reached the gate, we were greeted by one of your employees. My father was carrying a suitcase full of expensive video equipment, which was slightly smaller than the maximum given dimensions.

The employee said, even after proving that the suitcase was small enough, that we would have to hand it in, and it would be given back to us after landing. We then proceeded to ask for his name, and our request was declined and only his ID number was released (5678). We were shocked by his behaviour, and are expecting an official public apology.

Yours faithfully,

Johannes Siig

Dear Sir/Madam,                                                                                                          9 Dec 2010

I am writing to complain about the service I received at your restaurant which I visited last Friday. I expected to be treated in a professionally polite way, but unfortunately this was not the sort of treatment I received.

To begin with, there was a mix up with the order. I politely asked the waitress to replace the food that was served with the one that I had ordered, but instead of an apology I was expecting to receive, the waitress accused me of not expressing myself clearly enough.

What is more, when they finally replaced my food and served it to me, it was cold. Once again I pointed it out to the waitress, who showed unbelievable incompetence and said that I was being too critical, which I found to be a complete assault to my reputation.

Lastly, as I was neither pleased with the waitress serving the wrong food nor the food being cold, I decided to leave and asked for the cheque. To my complete surprise, I noticed that I had been charged for both dishes!

I strongly suggest that you reconsider your decisions concerning the requirements established on the behaviour of your staff. I will most certainly want to receive an apology both from the particular staff member and the manager of the restaurant. I will also expect to be given a voucher to compensate the overpayment I was required to make.

Yours faithfully,

Laura Liisa Lankei

08 Dec 2010

Dear Sir/Madam,

I am writing to express my disappointment with the services provided by your airline company the previous week.

Firstly, the  customer service agent caused me an inconvenience, which almost resulted in me missing the flight. He  refused to let me on the plane with a cabin luggage, size small suitcase, although the baggage fitted all the required measurements. The suitcase contained expensive electronic equipment, thus it was impossible to hand it in at the check-in. Moreover, I had flown an even smaller plane prior to the change to that particular plane and the luggage fitted perfectly at that aircraft.

Secondly, the manner of the agent was very rude and inappropriate to a trained customer service agent. He created a very uncomfortable situation with his vulgar behaviour which resulted in embarrassing me in front of my fellow passengers. To make matters worse the customer service agent eventually refused to give me  his name when asked. He only provided me with some sort of a code. As a result, my trip turned into a struggle rather than an enjoyable flight.

I  hope this matter will be resolved, thus I would now expect a letter of apology from your company.

Yours faithfully,
Rene Kukk

Dear Sir / Madam,

I am writing to complain about the service in your restaurant, which I visited on the 7th of December. This was an unpleasant experience for me. I was very disappointed in the staff and how the customers were being treated, because I had heard a lot of good impressions about the restaurant before.

Firstly, I was very discontented, when the waiter brought me a meal, which I hadn’t ordered. I ordered Spaghetti Bolognese and I received Spaghetti di Mare.

Secondly, when the food arrived and I pointed out, that it was not the meal, that I had ordered. The waiter got very mad and started to accuse me, that I had given the wrong order. However, he promised to get me a new one.

Furthermore, when my food finally arrived, it was cold and tasteless. When I called for the waiter to replace it, he called me ”a pain in the ass”.

In return to this unpleasant experience I hope to receive a voucher, which would cover the costs of both meals. I also hope that the waiter will be confronted and made responsible for this whole event.

Yours sincerely,
Anette Vetik