My mom works at a webshop.
Basically what happens from the IT side of view is:
1. Client orders something from
2. Mom gets a notification in her mailbox
3. She then goes to the administration program to take a closer look at the order
4. After that she has to compile 3 e-mails, one to the warehouse, and the two to specialized firms that sell specific products
5. At the end of the day she sends the e-mails and compiles a fourth one for the driver so that he can compile his schedule for the next day